Joyel Crawford began her professional career 20 years ago. She delivers the following programs for BRODY: Business Storytelling, Winning Negotiation, and Business Etiquette. When she’s not training, Joyel pursues her other passion as a professional actress and singer/songwriter.
Other Business Experience:
Prior to Joy’s consulting career, she supported professionals within all functional groups at Verizon Wireless for 18 years. Throughout her career she worked in Employee Relations, EEO/AA/Employee Relations, Staffing, Professional Mentoring and Learning & Development Training.
Leadership and Career Development were a golden thread that she followed throughout her successful career at this Fortune 500 Company. She was a Manager of Management and Employee Development in charge of the Leadership Development programs for 30K employees.
In her last role at Verizon, Joy supervised a team of trainers that trained the Customer Service organization that handled 60% of the company’s call volume — meaning they helped support and retain customers that generated the business $91.7B in revenue.
Training Experience
Joyel has delivered in-person training sessions for clients in several industries. Examples include:
- Verizon
- Nautica
- Affiliated Managers Group
- 4moms
- Juniper Networks
- Anadarko Petroleum Corporation
- Pelican Products
- Invista
- Hospital Corporation of America
- Traxxas
- CenterPoint Energy
- Lincoln National Corporation
- Raley’s Supermarkets
- Firstsource
- Xilinx
- Roark Capital Group
- FirstEnergy Corporation
- Fred Meyer
- Lee Enterprises
- Chesapeake Energy
- Costco Wholesale Corporation
- Eversource Energy
- Commercial Metals Company
- Renco Group
- Jack in the Box
- Cimarex Energy
- Bigelow Tea Company
- Home Shopping Network
- CiCi’s Pizza
- Brown-Forman
- Cracker Barrel
- Starbucks
- Dorm Company Corporation
Education, Credentials & Awards
- Graduate, Cum Laude, Elon University, with a Psychology degree as an Isabella Cannon Leadership Fellow.
- MBA, Fairleigh Dickinson University, with a concentration in Management.
- Certified Professional Career Coach (CPCC)
- Holds PHR and SHRM-CP certifications
- Certified in DISC
- Certifications in Birkman and Life Coaching
How Would You Describe Your Training Style?
“Engaging and a ‘Joy’ in the classroom (Yeah, I said it)”
What Do You Like Most About Training?
“The Ah Ha Moment – when people get a new concept.”